COMPLAINT FORM

 

This is the form you need to fill in if you wish to submit your complaint to Rodeler Limited. For help to fill in this form, please speak to one of our Customer Support representative at +357 2 526 2655.

Please fill it on screen and click the ‘Submit your complaint’ button further below, for the immediate and automatic submission of your complaint to Rodeler Limited. Please note that Rodeler Limited cannot accept complaints submitted to it by any other mean/method (i.e. e-mail, telephone, etc.).

Complete, up-to-date as well as accurate information is required to be provided to Rodeler Limited for the proper investigation and evaluation of your complaint. Please note that the below Complaint Form is only indicative and not exhaustive. Rodeler Limited may request further information and/or clarifications and/or evidence as regards your complaint. Moreover, Rodeler Limited may request from you to re-submit a new Complaint Form in case it considers that you have incorrectly and/or falsely completed your Complaint Form.

Rodeler Limited will try to resolve your complaint on the basis of good faith, fairness and by taking such action as is consistent with market practice.

 

 

 

 

 

Company Information: This website (www.24option.com/eu) is operated by Rodeler Limited, a Cyprus Investment Firm, authorized and regulated by the Cyprus Securities and Exchange Commission with CIF license number 207/13. Rodeler Limited is located at 39 Kolonakiou street, Frema Plaza, Agios Athanasios, 4103 Limassol, Cyprus.

Rodeler Limited and Richfield Capital Limited belong to the same Group of Companies and share the “24option” brand. Richfield Capital Limited is regulated by the International Financial Services Commission of Belize with license number IFSC/60/440/TS/19.

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 81.27% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Past performance does not constitute a reliable indicator of future results. Future forecasts do not constitute a reliable indicator of future performance. Before deciding to trade, you should carefully consider your investment objectives, level of experience and risk tolerance. You should not deposit more than you are prepared to lose. Please ensure you fully understand the risk associated with the product envisaged and seek independent advice, if necessary. 24option does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of any financial product. Rodeler Limited is not a financial adviser and all services are provided on an execution only basis. Please read our Risk Disclosure document.

Please click here for the CFDs risk warning which specifies the % of retail investor accounts that lose money on a 12 month period on our platform.

Regional Restrictions: Rodeler Limited offers services within the European Economic Area (excluding Belgium) and Switzerland.

Rodeler Limited does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of any financial product. Rodeler Limited is not a financial adviser and all services are provided on an execution only basis.

© Copyright Rodeler Limited

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 81.27% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.